Kruze U – Pilot to Platform
This implementation demonstrates building learning infrastructure from zero to indispensable.
The Challenge
Remote-only company with 170+ employees globally needed centralized learning infrastructure. Rapid growth highlighted gaps in training consistency, onboarding processes, and institutional knowledge management.
The Ecosystem Solution
LMS
Integrations
Custom App
Forms
Tools
Programs
All-Hands
How It Worked
- 8-month strategic build: Platform evaluation (7 LMS vendors), 6-week implementation, 6-week pilot with real-time iteration, official launch with cybersecurity anchor
- Comprehensive content hub: 200+ courses, 1,000+ curated resources (internal and external), searchable in one place – “you didn’t have to know to know”
- Self-service infrastructure: 7 forms with Slack notifications enabled instant response (minutes/hours) to resource requests, training additions, and feedback
- Partnership approach: Collaborated with operations coordinator on high-touch onboarding – daily Slack check-ins, day-2 Zoom meetings, real-time progress tracking for managers
- Adoption flywheel: Public Bonusly recognition for feedback, every question became content (videos, guides), weekly all-hands updates (5-7 minutes) with engagement data
- Data-driven engagement: Identified Monday all-hands + Tuesday Slack = usage spikes, optimized communication timing, gamification (Kahoot, Bingo) drove voluntary participation
engagement
utilization
mandate
Made It Indispensable
Platform housed everything employees needed – not just compliance training but daily resources, department content, and institutional knowledge. High engagement came from utility, not mandate.
Started with Onboarding
New hires used Kruze U from day one through partnership-driven high-touch experience. This established the platform as essential tool before developing workarounds.
Built Through Responsiveness
Real-time feedback loops (minutes/hours response), public recognition for contributions, and continuous iteration created trust. Self-service systems scaled individual responsiveness.