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Three Months In, I Was Failing as a Supervisor…
I’ve had a lot of good managers over my 30 years in corporate America. Managers who gave me stretch assignments. Managers who trusted me to figure things out. Managers who saw potential I didn’t know I had yet. But I’ve also learned from leaders, and at Chase, I learned that leadership and management aren’t the Continue Reading
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Translating Information to Wisdom
I was on my way home from Pilates this morning, thinking about an ‘The Trenches’ post I’d drafted before class. It wasn’t quite hitting the mark for what I wanted to say. I realized I was trying to make it universal – here’s what everyone should learn about education. But that’s not the story I Continue Reading
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Training Should Be Fun
I grew up in a time when “fun” and “learning” were seen as opposites. If training was engaging 🧐, it must not be rigorous. If people enjoyed it, they probably weren’t learning anything valuable. Fun was suspicious, like you were wasting time instead of doing serious work. I found the opposite to be true. When Continue Reading
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The Newsletter No One Read (But Everyone Used)
10% engagement rate. By most metrics, that’s a failure. If I told you I built a monthly newsletter and only 10% of staff actively read it, you’d probably tell me to kill it and try something else. Except 100% of new hires used it. Let me explain why success isn’t always what it looks like. Continue Reading
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How I Got 70%+ LMS Engagement (Part 2): What Actually Works📚
In Part 1, I shared how I went from less than 10% engagement on the existing system to 70-80% sustained monthly engagement with Kruze U – a knowledge ecosystem that became the single source of truth for company information, not just training. Now let’s talk about what actually drives that kind of engagement – and Continue Reading
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How I Got 70%+ LMS Engagement (Part 1) When Industry Average Is 20%📚
When I started at Kruze Consulting, they had a system for documenting processes, but it had limitations for what we needed to accomplish at scale. What we needed: But here’s what concerned me most: I pulled the reporting from the existing system and found that less than 10% of staff ever visited after completing their Continue Reading
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AI Adoption Reality Check 🤖
I’ve always been someone who collects information from everywhere – YouTube videos, random articles, conversations with executives, Reddit threads about what actually works. It all goes into this mental database where it sits until someone presents a problem, and suddenly all those dots connect. That’s exactly what happened when my VP said “AI is going Continue Reading
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From Six Links to Full Website: My Portfolio Journey
I’m a storyteller. As I near completion of the first iteration of my portfolio site, I wanted to step back and document the journey. Fair warning: this is a longer story. But if you stick with it, I think you’ll learn a lot about how I think and how I work. So, without further ado, Continue Reading
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When AI Scared Me (And What I Did About It) 🤖
I’m usually the first person to dive into new technology. When everyone was talking about virtualtraining taking over, I was already testing WebEx virtual classrooms (different than the meetingsoftware) years before COVID hit. By the time we had to go remote, we were running effectivevirtual training within two weeks because I’d been practicing for years.But Continue Reading
In the Trenches.
In the Trenches: Real lessons from real L&D work.
This isn’t a regularly updated blog. It’s a collection of practical insights from over 15 years of building learning programs. Each post tackles specific challenges with real examples and data. My point of view, no theory, no fluff, just what actually worked (and what didn’t).