AI Fluency – A Year in the Life
This AI transformation demonstrates my ecosystem approach in action.
Case Study: AI Fluency Program at Kruze Consulting
The Challenge
170-person accounting firm needed to adopt AI tools quickly while maintaining quality and compliance. Traditional training approach would have low adoption and high resistance.
The Ecosystem Solution
LMS
Curriculum
Curriculum
Zapier
Automation
Automation
Slack
Integration
Integration
Custom Prompt
Generator
Generator
Airtable Tracking
& Interfaces
& Interfaces
Knowledge
Base
Base
How It Worked
- Progressive curriculum: LMS courses built skills systematically
- Embedded in workflow: Zapier + Slack notifications and integrations met people where they worked
- Self-service tools: Custom prompt generator enabled immediate application
- Automated tracking: Airtable captured usage without manual intervention
- Multi-function platform: Custom interfaces managed “For Us, By Us” prompt ecosystem
- Knowledge repository: Centralized resources in searchable hub
50%
Voluntary adoption
before mandate
before mandate
100%
Completion after
mandate
mandate
70-80%
Regular LMS
engagement
engagement
1
Person built and maintained entire ecosystem
Why This Approach Works
Proved Value First
Achieving 50% voluntary adoption before mandate demonstrated program quality. Staff chose to participate because tools solved real problems, not because training was required.
Made AI Accessible
Progressive curriculum plus custom prompt tools transformed AI from intimidating technology into practical work aid. Staff could start small and build confidence.
Tracked Behavior, Not Compliance
Real-time dashboards showed actual usage patterns and departmental adoption. This measured whether AI became embedded practice, not just whether training was completed.