Learning & Development Framework
Learning & Operations are integrated to drive business outcomes.
Building L&D Ecosystems at Scale
Integrating learning with operations to drive behavior change and business outcomes
❌ The Problem
- Training exists in silos, disconnected from daily work
- Low engagement (industry avg: 20-30%)
- Knowledge scattered across multiple platforms
- No visibility into adoption or impact
- Learning feels like a checkbox exercise
⚙️ The Ecosystem Approach
- Integrate learning into existing workflows
- Connect systems for seamless experience
- Build knowledge management infrastructure
- Enable self-service with smart tools
- Track behavior change, not just completion
✓ The Outcome
- 70-80% sustained engagement rates
- Learning embedded in operations
- Measurable behavior change
- Scalable without adding headcount
- Systems that outlast individual roles
The Integrated Learning Ecosystem
Daily Tools
Slack, Teams,
Email
→
Learning Hub
LMS +
Knowledge Base
→
Support Tools
Job aids, generators,
resources
→
Analytics
Tracking, insights,
iteration
Why This Approach Works
Reduces Friction
Learning happens in the tools people already use daily, not in a separate system they have to remember to visit.
Enables Application
Built-in tools and resources help learners translate new knowledge into immediate workplace results.
Proves Impact
Connected systems provide visibility into adoption, usage patterns, and behavior change—not just course completions.